Shipping policy
Shipping process
Once your order has been submitted, you will receive an order confirmation by email. Your order will then enter into its production phase. Once ready, it will be dispatched, then you will receive a second e-mail containing your tracking information.
Shipping locations
We deliver all artworks to almost every country in the world. If your address is not accepted at the time of payment, please contact us and we will try to find a solution.
You will receive a tracking number by email upon shipment from ShippyPro or Shipstation.
All shipments are made using the most reliable carriers according to your delivery address. It can be Royal Mail, DHL, UPS, USPS, DHL Paket or Warenpost.
Delivery times
Orders are prepared, dispatched and delivered within 5 to 10 working days.
This time frame is indicative and may vary depending on the destination and other factors beyond our control.
But in most cases, you can use this time range as a reference.
Delivery costs
Why do I have to pay for delivery?
I only offer premium delivery to guarantee the integrity of the artwork until it reaches your home, and twice as fast. This comfort and security come at a cost. The delivery charges applied are only a small part of the actual cost.
How much does delivery cost?
Delivery charges are applied per order only and depends on your delivery address.
You only pay once for delivery, regardless of the number of items.
10€ | EU + UK 🇪🇺🏴
15€ | EFTA 🇮🇸🇳🇴🇱🇮🇨🇭
25€ | USA + Canada 🇺🇸🇨🇦
50€ | Rest of the world 🌐
Thanks to this secure delivery service, in the unlikely event that you receive a damaged artwork, we will replace it free of charge. To find out more, consult our refund policy.
Custom duties and taxes
We offer duty-free delivery to the EU, UK and United States. For Canada, Australia, New Zealand, Norway, Iceland and Switzerland customs duties are prepaid.
However, for other regions, you may have to pay import duties and taxes (including VAT) depending on the requirements of your delivery port. Unfortunately, we have no control over this.
As the customer, these charges are your responsibility. Gobi Ward aka Florian Marie is not responsible if they are applied.
How can I track my order?
Once your order ready, your tracking information will be sent by email by ShippyPro, except for Canadian and US customers for whom the sender will be Shipstation.
These two senders are for tracking purposes only.
Your tracking number is provided in the email sent by ShippyPro or Shipstation. You can then use this tracking number on the platform of your choice.
Tracking issues
Please contact us at hello@gobi-ward.com with your name and order number if you are in one of these three situations:
– You did not receive any email from ShippyPro or Shipstation at least 5 days after your order
– Your tracking number isn’t available days after receiving it
– You have receiving your tracking number since at least 20 days and still not received your order
If you don’t find the information you’re looking for on this page, or if you have any other questions, feel free to reach us at: hello@gobi-ward.com